New Version of Our Instant Support App!
Ben Erickson May 22 2020 12:54:11
As we've noted earlier, nearly the entire computer support industry has moved to cloud solutions for remote support. You've probably used them before: LogMeIn, GoToMeeting, TeamViewer, WebEx, etc. What do all these have in common? They are web-based and they connect to a third-party provider. This means there is by definition a "man in the middle" that can by definition view everything and do anything with the computer being viewed. This is a big security no-no.
We have avoided this and always provided direct connections to our client's PCs when we need to go in and fix something. It's super easy: all you have to do is visit our support page, and click download program. Once you allow it to run, the (strongly) encrypted connection is made directly to our network and we can help you instantly. When we're done, the connection is closed and since it's a single file you don't have to uninstall anything. You can simply delete it or keep it around in case you need it again.
Whet's new?
- Cryptographic Key-based authentication instead of password-based
- Signed with a Windows Defender-recognized Digital Signature so you only have one "Yes" to click
- No session ID for us to type in, so you get help faster!
- Starts with "run as administrator" so you don't have to click anything for us once the session begins
We hope this provides our clients with a better support experience moving into the future. Especially now while we are doing so much more of our support remotely due to Covid-19 concerns. If you need help with your business' computer network, give us a call today. We're ready to help!
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